PRODUCT RETURN POLICY
Given the vast number of product codes and build-to-order manufacturing process, Pullman balances are not returnable. An exception can be made for common-sized items in re-saleable condition.
Refund requests must be made within 60 days of ship date. Call (585) 334-1350 ext. 302 to see if your order qualifies for a refund. AÂ restockingÂ fee of 30% will apply. Your account will be credited once the counterbalances are received and inspected.
No returns of altered or custom-made items will be accepted. Custom-made merchandise includes Industrial Cable Reels and modifications made on standard balances per customer request (e.g., brass tape vs. stainless steel, shorter or longer tape, etc.)
Pullman Manufacturing Corporation assures that all orders are inspected, worked per specifications, and properly packaged. When each window sash or industrial application is properly weighed and installation instructions followed, we warrant our counterbalances from defects in workmanship or materials for one (1) year from date of purchase.
Pullman Manufacturing Corporation is not responsible for user-related damage or damage incurred during installation. Warranty is void if counterbalances are subjected to abnormal conditions, misapplication or abuse.